/FAQ
FAQ 2017-08-25T17:25:54+00:00
How long does the delivery usually takes? 2017-09-08T17:14:19+00:00
  • For Non-Special order items
    • Delivery usually will takes about 3 to 7 working days depends on the shipping location.
  • For Special order items
    • Delivery usually will takes about 7 to 14 working days to be ready for collection or delivery and some products may take longer to order in. Please contact us for more information or estimated delivery time before placing your order.

**OUR SPECIAL ORDER SERVICE ALLOWS YOU TO CHOOSE FROM A EVEN BIGGER RANGE.

Are the prices published Tax inclusive or exclusive? 2017-08-25T17:35:43+00:00

Our displayed prices are Tax exclusive, and subjected to Malaysia Goods & Services Tax (GST).

What is the product’s transaction currency? 2017-08-25T17:36:03+00:00

All products transaction currency will be done in Ringgit Malaysia (MYR) only.

Can I cancel an existing order that have been made? 2017-08-25T17:36:26+00:00

Yes,  only if the order is still on pending status.

  • Please email our customer support team at customerservice@mesralim.com with the message title “Request to cancel order” for order cancellation.
  • Orders that are in shipping or shipped will not be cancelled.
What are the payment methods available? 2017-09-05T15:55:24+00:00

Mesra Lim e-Hardware Store (http://www.mesralim.com) offers various kind of Payment Methods as shown below:-

  1. Bank Transfer / Cheque
    • Bank: HongLeong Bank
    • Bank Account: 20100024034
    • Account Name: Logam Mesra Lim Hardware & Trading (002323356-U)
    • After you made the payment, please send us the payment slip & details :
      • Bank Name :
      • Banking Date :
      • Banking Time :
      • Banking Reference No :
      • Total ammount you have paid :
      • Your Invoice No :

      Whatapp: 012-260 2086
      Email: customerservice@mesralim.com
      Fax: 1700 81 9420

  2. Credit Card (Not available)
    • Via iPay88 Online Payment Gateway
  3. Online Bank Transfer via payment gateway
    • Via iPay88 Online Payment Gateway
  4. Paypal

** Your order will not be shipped until the funds have cleared in our account.

How to estimate shipping charges? 2017-08-25T17:28:44+00:00
  1. Select product categories or search product keywords.
  2. Click Add to Cart.
  3. Click View Cart to view purchase summary.
  4. Choose your CountryState, Post Code and click Update Totals.
How to use coupon code? 2017-08-25T17:28:16+00:00
  1. Select product categories or search product keywords.
  2. Click Add to Cart.
  3. Click View Cart to view purchase summary
  4. Enter your Coupon Code and Click Apply Coupon.
How to purchase online? 2017-08-25T17:27:33+00:00
  1. Select product categories or search for product keywords.
  2. Click to view product descriptions.
  3. Click Add to Cart to confirm your purchase.
  4. Click View Cart to view purchase summary.
  5. For new customer, please Register Account or login as Guest Checkout. As for Returning Customer, welcome back and please proceed to login.
  6. Please complete Billing Details and Click Continue.
  7. Please complete up your Delivery Details and Click Continue.
  8. Please select your preferred Delivery Method.
  9. Please select your preferred Payment Method, tick (√) I have read & agree to the Terms & Conditions, and click Continue. Add Comments for remarks.
  10. Click Confirm Order to proceed to payment page.
  11. For iPay88 Online Payment Gateway, select Payment Options, complete payment details and click Pay Online.
  12. For PayPal, select Payment Method, complete payment details and click Pay.
  13. Once payment is successful, you will received an email notification.