/Return & Refund Policy
Return & Refund Policy 2017-08-25T16:31:39+00:00

Our refund policy is 14 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must attached together with original receipt. It must be unused and in the same condition that you received it. Furthermore, its packaging or labelling must also be in the original state as per original shipping packaging. If the goods or products has been used, tampered or damaged by the customer, there will not be any refund. Logam Mesra Lim Hardware & Trading (002323356-U) will not responsible if your shipment of goods or products are list during the return transit. Once we have inspected, checked and confirmed the returned goods or products, customer will received their refund within 5 working days.

Note: Please be informed that several types of goods or products are exempt from being return and refund due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good or product may vary accordingly. At Logam Mesra Lim Hardware & Trading, we take this great measure to ensure the highest quality of goods or products to all customers.

Shipping

Our products are shipped within 3-7 Days using the following carrier: GDex. To return your product, you should mail your product to our store address stated below. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.

 

Please return your purchase to the following address:

Logam Mesra Lim Hardware & Trading (002323356-U)
Lot PT 2324 & 1796, BT 24,
Jalan Sungai Lalang, Mukim Hulu Semenyih,
43500 Semenyih,
Selangor Darul Ehsan.

 

Please contact us at customerservice@mesralim.com or +603 8211 2998 for more information.